Privacy Policy

Last Updated: December 2025

TOPOAK LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at topoak.cloud or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

Personally identifiable information that you voluntarily give to us when registering with our services or when you choose to participate in various activities related to our services, such as:

  • Name and contact information (email address, phone number, mailing address)
  • Business information and company details
  • Payment information (processed through secure third-party payment processors)
  • Any other information you choose to provide

Derived Data

Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

  • Create and manage your account
  • Process your transactions and send you related information
  • Email you regarding your account or order
  • Fulfill and manage purchases, orders, payments, and other transactions related to the site
  • Generate a personal profile about you to make future visits more personalized
  • Increase the efficiency and operation of the site
  • Monitor and analyze usage and trends to improve your experience
  • Notify you of updates to the site
  • Perform other business activities as needed
  • Request feedback and contact you about your use of the site
  • Resolve disputes and troubleshoot problems
  • Respond to product and customer service requests

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data
  • The right to object to processing – You have the right to object to our processing of your personal data
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

TOPOAK LIMITED
1st Floor Sackville House
143-149 Fenchurch Street
London, EC3M 6BN
United Kingdom
Email: general@topoak.cloud
Phone: +44 7937 190603